OUR POLICIES & CUSTOMER GUIDELINES
Welcome to May Lifestyle. We appreciate your trust in our brand. Please read the following terms and conditions carefully before placing your order. By purchasing from May Lifestyle, you agree to the following policies.
May Lifestyle currently accepts the following payment methods within Pakistan:
For order confirmation or any queries regarding your purchase, please feel free to contact us through our official Facebook page, Instagram account or WhatsApp.
Customised orders may take a minimum of three weeks to be completed before they are ready for shipping.
Please note that full payment is required at the time of placing a customised order. Customised orders will only be processed once the payment has been received.
We value your feedback and suggestions. If you have any ideas or recommendations that could help us improve, please feel free to contact us through our Facebook page or email.
We kindly request our customers to cooperate with delivery riders and treat them with patience and respect. Your understanding and cooperation help ensure a smooth delivery experience.
If a customer wishes to exchange an original item for another item, an additional delivery fee of PKR 500 will be applicable.
Customers may cancel or modify their orders free of charge within two hours of placing the order.
After the two-hour period has elapsed, cancellations or changes will no longer be accepted, and customers will be required to receive and pay for their orders.
Customers are requested to provide their complete and accurate delivery address and contact details when placing an order.
If necessary, please mention a well-known landmark near your residence to help the delivery rider locate your address.
Orders containing incomplete or insufficient address information may not be entertained.
Customers are requested to record a continuous, unedited video while opening their parcel, starting from the moment the package is received and before it is opened.
If an item is found to be faulty or damaged, please share the opening video with May Lifestyle on the same day the order is received.
After reviewing the video, May Lifestyle will arrange an exchange for the faulty product.
Items purchased during sales, promotional offers or stock clearance are not eligible for return, refund or exchange.
Thank You For Choosing
We truly appreciate your support and look forward to serving you.
